“This was my first time using this implicit explicit work. So it was another layer, digging a little bit deeper, and taking a pause to think about how we’re being very intentional and applying the different features and benefits in different places.”

Jen Higgins, Marketing Manager, Scotch Brands

Client Stories

Boosting Consumer Engagement for 3M

3M collaborated with us at InsightsNow to evaluate the impact of on-pack claims on consumer behavior for their new product, Scotch Cushion Lock Protective Wrap. Using implicit testing, the study identified the most effective claims by balancing functional and emotional elements. This approach enabled 3M to refine their messaging and choose the most engaging claims to promote sustainable practices.

A Behavioral Shift in Claims Testing

The study employed our Claims Testing methodology, which uses implicit testing to uncover unconscious biases. Participants, including regular purchasers of packing products and online marketplace sellers, engaged in a blind evaluation through a visual metaphor exercise. This provided deeper behavioral insights and ensured relevant feedback.

Deeper Insights for Greater Impact

The Implicit/Explicit test revealed nuanced differences between subtly nudging and overtly disrupting consumer behavior. While nudging subtly encourages desired behavior subconsciously, disrupting drives entirely new actions. For 3M, identifying claims that were both relevant and disruptive was crucial. The implicit testing uncovered the strongest combinations of claims that resonated emotionally and functionally with consumers.

Optimizing Consumer Engagement

The research analyzed implicit behavioral scores to determine the optimal on-pack claim bundles. This analysis helped 3M select the most effective claims to nudge and disrupt consumer behavior, ultimately driving the desired engagement toward their sustainable packaging solutions. Implementing these insights globally ensured that Scotch Cushion Lock Protective Wrap stood out on the shelf and aligned with consumer values.